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SIV Leads The Way For Excellence
QuestSHEFFIELD International Venues (SIV) has become the only leisure services provider to operate three “excellent” registered facilities in the UK.

Out of only five facilities that gained the top rating in the prestigious leisure industry Quest awards for 2007, SIV operates three – Ponds Forge International Sports Centre, the English Institute of Sport – Sheffield (EISS) and three times FLAME winner Hillsborough Leisure Centre.

2007 is the first year SIV has achieved three excellent ratings and assessors were impressed by the ongoing hard work, the strength of each facility and the corporate organisation as a whole.

In addition to venues which fall into the excellent category, iceSheffield has the highest mark for a stand alone ice facility and Don Valley became the highest approved stadium.

In fact all six SIV-managed facilities – including iceSheffield, Concord Sports Centre and Don Valley Stadium were awarded the highly commended mark in the Quest scores.

The Quest awards are the benchmark by which nearly 900 of the UK's sporting and leisure facilities are measured. Each facility is assessed against 172 best practice principles, receives a mystery visit and is tested on every part of the operation ranging from facility operation and customer relations to staffing and service and development.

Sean Nolan, Director of Business Development for Sheffield International Venues, said: “These awards demonstrate our continued commitment to improvement and to provide the highest quality sports facilities and services to the people of Sheffield and the region. Our aim is not just to maintain the fantastic results but to improve upon them once again and to continue to be the best!

“These results are especially important as we look to move nationally into venue management through our business development operation.”

Quest is managed by PMP on behalf of Sport England and the other home sports councils. Kevin Lane, the Quest Scheme Manager, commented: “SIV has shown a very positive attitude towards continuous improvement and has been working consistently to improve their management and service.”

Quest is the UK quality scheme for Sport and Leisure. To achieve “Excellent” status, the facility must achieve over 84 per cent. A score of over 75 per cent results in “highly commended” status.